03 January, 2011
Terminal Bersepadu Selatan - Bandar Tasik Selatan
The Terminal Bersepadu Selatan - Bandar Tasik Selatan or Integrated Transportation Terminal Bandar Tasik Selatan (ITT-BTS) started operations on the 1st January 2010.
The terminal is operated by Maju TMAS (Terminal Management and Services). The operator of the terminal had promised that the state-of-the art services offered at the terminal will be the first in the country to provide comfort and convenient to the public.
However, out of 51 bus companies, only eight companies started their operation at the terminal since Jan 1. There seemed to be something bothering the remaining bus companies from operating at the new terminal.
Refer HERE for more facilities available at the terminal.
In order to operate the facilities, the operator imposes charges to bus companies. However, several bus companies disputed the additional charges because they said that the facilities were built using tax payers money. The bus companies should realize that the terminal operator had to impose charges in order to run and manage the facilities efficiently.
Unfortunately, there is no such signage yet at the terminal. Soon there will be because there is no ticketing system implemented for taxi at the terminal. Taxis have to use their metered system and it can be subjected to touts' activities.
The bus companies also disputed the implementation of the e-ticketing system at the terminal. In order to prevent touts, bus passengers are required to get their ticket at the terminal and additional charges were being imposed to the passengers for the e-ticket even though they had purchased their ticket online using the bus operators' online ticketing system. There seemed to be no integration and coordination done by the terminal operator with the bus companies' e-ticketing system.
The chaotic and non-systematic e-ticketing system, as claimed by the bus operators, would affect the smooth issuance of ticket to passengers during the upcoming festive season if the e-ticketing issues are not being tackled immediately. The terminal would be jam packed by users in order to get their tickets and causes severe congestion.
The Commercial Vehicle Licensing Board (CVLB) had been instructed to meet with the terminal operator and bus companies to resolve disputes over the issues. Read HERE for more news.
As of now, the wishes of the terminal operator to provide convenience and comfort of the public are yet to be ascertained. Hopefully, the issues will be resolved soon so that all bus companies will start using the facility and the public will gain a lot of benefits from the initiative.
It is already high time for Malaysia to have such a facility with the state-of-the art system.
Hopefully, the 570 million state-of-the-art facility will serve it intended purpose.