The survey was carried out by The Expat Magazine which has a monthly circulation of 6,000 copies. The surveys 200-odd respondents, comprising expatriates from 30 countries, gave their opinion about Malaysian taxi service in comparison with 22 other countries.
The most frequent complaint was of overcharging and taxi drivers refusing to take passengers who did not agree to pay a flat rate much higher than the regular fare.
The survey covered five main aspects, namely taxi quality, courtesy of drivers, availability on the street, availability by phone and driver job knowledge.
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